Gaming is entertainment, not obligation. qu99 wants you to stay in control at all times. Use our tools, limits, and support resources to build healthy gaming habits.
Qu99 is committed to your healthy gaming experience
When gaming becomes an addiction, stress builds up. qu99's responsible gaming tools help keep you within healthy limits.
Set a deposit limit to eliminate the risk of spending beyond your household budget. Daily, weekly, or monthly limits are all available.
Set a session time limit. Once the time is up, an automatic alert will remind you to take a break.
You can suspend or permanently close your account at any time, no questions asked.
Set a loss limit — your session ends automatically once you've reached a set loss amount.
If problematic gaming is detected, our team will guide you toward professional help — completely confidentially.
Responsible gaming at qu99 is more than following rules — it's a mindset. Gaming is a form of entertainment, meant to be enjoyable. When it starts causing problems in daily life — affecting family, work, or finances — that's a sign something isn't right.
We believe an informed player always makes better decisions. That's why qu99 gives every user the right information, the right tools, and access to help whenever they need it.
The core principles of responsible gaming are: play for entertainment only, never chase losses, don't wager more than you can afford to lose, and maintain healthy relationships with family and friends.
qu99 strictly prohibits anyone under the age of 18 from opening an account or playing.
We believe responsible gaming should be simple. At qu99, all these tools are accessible directly from your account settings:
Set a daily, weekly, or monthly deposit cap. Lowering your limit takes effect immediately; increasing it requires a 7-day waiting period.
Set a cap on how much you can lose within a given period. Once the limit is reached, you won't be able to continue playing.
Set a maximum duration for each gaming session. You'll receive an automatic alert when time is up.
Take a temporary break lasting anywhere from 24 hours to 6 weeks. You won't be able to log in during this time.
Suspend your account for anywhere between 6 months and permanently. No marketing messages will be sent during this time.
At set intervals, a popup will show you how long you've been playing and how much you've won or lost.
Setting a limit at qu99 is simple. Just follow the steps below:
Log in to your qu99 account and click the profile icon in the top right corner.
Find the "Responsible Gaming" option in the "Account Settings" menu.
Choose a deposit limit, loss limit, or session limit — whichever you need — and enter the amount.
Click the confirm button. Reductions to your limit take effect immediately.
Limit increase requests take 7 days to take effect. This may seem inconvenient, but it's designed to protect you.
If you notice the signs below, your gaming may be having a negative impact on your life. Take an honest look at yourself:
If two or more of the above signs apply to you, reach out to us now or use the self-exclusion feature. Asking for help takes courage.
Answer each question honestly. If more than 3 answers are "yes", it's a good idea to seek help.
Self-exclusion means you're choosing to step away from qu99 for a period of time — or permanently. It's not a sign of weakness; it's a sign of self-awareness.
Any attempt to open a new account during self-exclusion will be detected and blocked. To reactivate your account after the exclusion period ends, please contact support.
Qu99 takes strict measures to prevent minors (under 18) from accessing the platform. Age is verified at registration, and identity documents are checked during the KYC process.
If you share devices with younger family members, please take the following steps:
You are responsible if a minor accesses your account. Make sure your account is always secure.
Join qu99 and enjoy a safe, fun gaming experience using our built-in protection tools.
By registering, you agree to our Responsible Gaming policy and Terms & Conditions. For users aged 18+ only.